User Guide

Registration is free. You can also check out as a guest without creating an account.

1. Click "Login" in the header and select "Create account."
2. Enter your name, email address, and password, then click "Create account."
3. Once registered, you can view your order history from your account page.

* If you don't receive a confirmation email, please check your spam folder and email settings.

After logging in, you can edit your account details from your account page. To reset your password, follow the instructions on the "Login" page.

1. Select a quantity on the product page and click "Add to cart," then proceed to checkout.
2. Enter your shipping address, delivery method, and payment information.
3. Click "Place order" to complete. A confirmation email will be sent automatically.

• Please check your spam or junk mail folder.
• Check that emails from @hoshinon.com are not being filtered.
• If needed, contact us at support@hoshinon.com with your name and the email address used at checkout.

Receipt issuance may vary depending on your payment method. If you need one, please contact us via the contact form with your order number and the name to be shown on the receipt.

* To prevent duplicate issuance, we will confirm your situation before processing.

• Credit cards (Visa / Mastercard / Amex, etc.)
• Shop Pay / Apple Pay / Google Pay
• PayPal (availability shown at checkout)

* Available payment methods may vary by device and browser.

Credit cards: Charged according to your card issuer's billing cycle.
Other methods: Payment is confirmed at the time of checkout.

If your return or cancellation is approved, we will process the refund after confirming receipt. Timing depends on your payment method and card issuer's billing cycle.

• Carrier: Our designated carrier (UPS / FedEx / USPS, etc.)
• Shipping fees: Calculated automatically at checkout (may vary with promotions)

Orders are typically shipped within 1–3 business days after payment is confirmed.
Delivery times may vary due to weather, traffic, peak seasons, or carrier delays.

* Delivery date and time selection availability varies by product and shipping method.

If a package is returned due to an extended absence or incorrect address, re-shipping fees may apply. Please double-check your shipping address before placing your order.

Changes or cancellations may not be possible once fulfillment has begun. Please contact us as soon as possible via the contact form with your order number.

Defective or incorrect items

• Please contact us within 7 days of receiving your order.
• We will arrange a replacement or refund at no cost to you.

Customer-initiated returns

• Unused and unopened items only, within 7 days of delivery.
• Return shipping costs are the customer's responsibility.

Non-returnable cases

• More than 8 days after delivery
• Used or opened items (excluding defects), damage caused by the customer
• Missing accessories, packaging, or manuals (excluding defects)

How to return

1. Submit your request via the contact form with your order number, name, and description of the issue (photos if available)
2. We will provide return instructions
3. Once received, we will process an exchange or refund

* Refund method depends on your original payment method.

Warranty coverage, duration, and terms are listed on the product page or included in the package.
If you suspect a defect, please contact us via the contact form.

* We may ask for your order number, a description of the issue, and photos or videos.

• Form: Contact page
• Email: support@hoshinon.com

* We respond to inquiries in the order received. During busy periods, it may take additional time.

You can submit a review on the product page. Reviews that do not meet our guidelines may not be published.

* Reviews containing personal information, defamatory content, or external links cannot be published.

Registered members can view their order history from their account page. Guest customers can check the order confirmation email.

Changes may not be possible once fulfillment has begun. Please contact us immediately via the contact form with your order number and the correct address.

Please contact us via the contact form with your order number and a description of the issue.
We will assess the situation and advise on repair or replacement options.

• Turn off the power and disconnect any cables before cleaning.
• Wipe gently with a dry, soft cloth. Do not use solvents or abrasives.
• Whether the product is washable varies by model. Please refer to the included instruction manual.